Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Customer Service Assistants (CSAs) perform a number of administrative and clerical tasks in support of the overall department goals and mission. They serve as the primary customer service ...

So, here are the 10 ways to hire for customer service (and almost any other job): 1. Be clear on the job description and expectations of the new talent. This is what will set you up for success ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long ... explains that while AI will reshape job functions, it will also enhance ...

There are a few key traits that businesses can apply to their customer service to make it a better experience. The Bureau of Labor Statistics projects that job growth for customer service ...