Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Conversational AI, which enables machines to simulate human dialogue, has emerged as one of the most sought-after AI ...

Punn Kamolyabutr’s Conduit is a prime example of transformative AI technologies applied to an old industry, but how did it ...

Good afternoon, everyone, and welcome to our first quarter earnings call. We're pleased to start the year with solid momentum. Q1 subscription revenue grew 26% to $261 million. Confluent Cloud revenue ...

For fintechs and financial service providers looking to modernize their offerings, learning to navigate developments in ...

Unlike traditional chatbots, Agentic AI brings depth and actionability to CX. Think of it as a co-worker who never sleeps.

his guide will explore no‐contract mobile phone plans and highlight their benefits, particularly for budget‐conscious ...

The future of AI is not just about what it can create, but how it begins to define its own creative identity.' ...

Below is a roundup of payer-centric news headlines you may have missed during the month of April 2025. | In April, state ...

Primary TrustTheaterWorks HartfordApril 26, 2025Did you ever have an imaginary friend? How long was it before that friend ...

A major data breach at health insurance giant Blue Shield of California appears to be a case of misconfiguring advertising ...

A Lee Enterprises investigation found most states fail to protect vulnerable women and few law enforcement agencies punish the owners of the businesses, let alone go after their support networks.