In an era of constant online scrutiny, companies need a clear strategy to protect their reputation and rebuild trust ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Here are four ways to be your own advocate: Before taking out a new loan, insurance policy or any other kind of financial product, research the company, says Jeanine Skowronski, author of the “Money ...

AI may be changing how businesses interact with customers, but there's a critical element that often gets overlooked: the ...

Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

AI-created immersive training helps employees practice real skills, stay engaged, and learn in ways that go far beyond ...

Learn more about Microsoft Copilot Studio and how it can transform your organization’s productivity with new features ...

Fraud is evolving fast, pushing fintechs and payment providers to rethink their approach to user registration and transaction ...

You can’t stop companies from being careless with your data, but you can help make sure criminals don't get anything useful ...

Generation Z has rewritten the marketing rule book—fast, emotional, and funnel-free. Here is how they are changing everything.

The Indian telecoms giant is commercialising the digital tools it built for its own vast network, using its subsidiary Xtelify to challenge cloud providers in India and sell its AI software to peers l ...

The Reserve Bank of India (RBI) has proposed a landmark framework to ensure that families of deceased bank customers are not ...