Leaders who embrace flexibility and rethink outdated hiring models may find themselves better positioned to build agile, ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Nigerians residing in the United States seeking employment opportunities, can take advantage of free trainings on with ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Cognizant’s Chief People Officer Kathy Diaz on the firm's approach to the employment disruption that gen AI will wreak.

The employee said they came across a job opening that required a person to have a degree, years of experience, graphic design skills, and several other skills.

Organisations are increasingly training existing staff in AI competencies while exploring ways to supplement human teams with ...

Technological opportunities typically come with a certain amount of risk – and generative AI adoption is no exception ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Unemployment insurance is still plagued by barriers, delays 5 years after the COVID recession caused chaos and just as another slump threatens ...

AI is anything but exclusive to large organizations. Today, many AI solutions are designed to be budget-friendly, easy to ...