Hard customer service skills are technical skills, ones that can generally be taught and measured. Knowledge and proficiency of hard skills are usually built through education and training.

Where do you start when it comes to improving customer service skills? There is no need to ... This looks like participating in ongoing training, staying up to date on new products and services ...

This initiative reflects Nissan’s focus on providing practical, high-quality training and equipping its teams with the skills necessary to deliver exceptional customer service.

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent ...