Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

Language, literacy, numeracy, and digital training is now being offered to those taking part in the Pacific Australia Labour Mobility (PALM) scheme, to help workers settle in and learn new skills ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

(WBRC) - Several Alabama community colleges including Jefferson State are offering a free program to help train and fill a big need in the customer service industry in Alabama. Through an eight week ...

But how do customer service professionals go about acquiring these skills? While there are a number of approaches to training, customer service courses and certification programs are great options to ...

Well-honed soft skills are an essential part of delivering great customer service. The best customer service agents ... etc.). This demands strict training, discipline, professionalism, and access to ...

It’s highly uncommon for the same B2C support agent to talk to a customer twice. This results in B2B support teams prioritizing different skills ... service look so easy. For one, it’s gamified ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

In the fast-paced world of business, today’s success hinges on delivering top-notch customer service experiences. The key to achieving this lies in having prepared and informed staff members.