University finalists across Uganda have been advised to build not only academic competence but also practical, soft, and ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Communication simulators help users identify blind spots, measure growth and prepare more effectively for the moments that ...

Employers’ skills priorities have shifted in an AI-transformed labor market, balancing technical skills with soft skills, a ...

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

Starbucks offers a Pilot-in-Command job with a salary of Rs 3 crore (approximately). The pilot will fly top executives, ...

Although some service technicians may resist the idea of acting as a sales representative for the company, you can remind ...

According to Melini Moses, communications strategist and founder of Express Yourself, soft skills are now leadership essentials. “They’re not separate from strategy — they are strategy.” ...

When applying for a job, you may find yourself focusing more on highlighting your hard skills. Soft skills also matter, and growing AI adoption has led some to argue they're more important than ever.