University finalists across Uganda have been advised to build not only academic competence but also practical, soft, and ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Communication simulators help users identify blind spots, measure growth and prepare more effectively for the moments that ...

Employers’ skills priorities have shifted in an AI-transformed labor market, balancing technical skills with soft skills, a ...

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

Starbucks offers a Pilot-in-Command job with a salary of Rs 3 crore (approximately). The pilot will fly top executives, ...

Although some service technicians may resist the idea of acting as a sales representative for the company, you can remind ...

Customer service is not only about solving problems. It’s also about how those problems are handled — tone, timing, empathy, and listening all play a part. Soft skills shape the entire customer ...

As luxury fashion brands open new concept stores or relocate from traditional shopping districts to more immersive, digitally integrated spaces, the need for human-centric customer service has never ...

Duhigg praises the way some call centers use AI to act as a kind of soft-skills dramaturge, directing customer-service representatives in real time as they adjust their tone to match a caller’s. In ...

we spend at least an hour teaching them customer service skills—how to interact with customers and how to solve their problems.” Three examples of soft skills onboarding in practice There is a ...