AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion ...

customer service, finance, and operations. The firm then introduced more sophisticated and industry-specific versions of its core solutions. In September 2023, ServiceNow was one of the first ...

Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions, enhancing its market relevance. Unified workspace feature allows agents to manage all ...

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the ...