Starting with employee-facing use cases allows brands to refine their AI agent strategies, creating a strong foundation for future customer-facing implementations.

Prince William County has launched a platform that will help customers report issues and access support by phone, mobile app, ...

BTR announces the launch of its newly redesigned website: www.bigtruckrental.com. The new site delivers a fresh, modern look ...

Consultative selling is about building trust and guiding prospects. How you can make it work for your business.

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

In the competitive world of insurance, understanding and meeting client needs is crucial for success. This seasoned ...