Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the ...

Your Complete Guide to Support and Assistance McAfee is a leading provider of cybersecurity solutions, offering protection ...

A leading business process outsourcer in the field of sales and customer services is delighted to officially announce a £7 million investment in Glasgow as part of a wider £20 million investment ...

Conifer Gutter Service is rolling out a new set of gutter cleaning solutions tailored for homeowners seeking dependable maintenance options. This new line is created to tackle typical problems people ...

Advanced Distribution Management Systems (ADMS) and Distributed Energy Resource Management Systems (DERMS) are crucial grid ...

"Renewing this partnership reflects AIA China's trust in our ability to deliver transformative AI solutions," said Spokesperson of Xiao-I Corporation. "By embedding Hua Zang LLM across all services, ...

Strategic agreement will advance digital transformation and elevate customer convenience across Dubai’s retail fuel network ...

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions while optimizing operational efficiency. ELA Solutions emerges as a ...