Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the ...

customer service, finance, and operations. The firm then introduced more sophisticated and industry-specific versions of its core solutions. In September 2023, ServiceNow was one of the first ...

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) ...

Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions, enhancing its market relevance. Unified workspace feature allows agents to manage all ...

"Renewing this partnership reflects AIA China's trust in our ability to deliver transformative AI solutions," said Spokesperson of Xiao-I Corporation. "By embedding Hua Zang LLM across all services, ...

SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion ...