Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

How Much Do Customer Services Representatives Make in Your City? See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...

Likewize has acquired Danish AI customer service specialist Speedperform in a move to improve how customers interact with tech support. Speedperform specialises in cloud-based SaaS solutions that ...

The company wants to remedy this by the end of the summer, setting up a new customer service unit (with 200 jobs) to replace the three current divisions. All 450 employees in the customer service ...

politicians are talking about cutting thousands of public service jobs under the guise of “refocusing government spending.” Let’s be clear about what that means: It means longer wait times ...

LEWISTON — City administration has changed the job title and description for its diversity, equity and inclusion specialist, shifting the role to a workforce development specialist. The employee ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

SINGAPORE: As artificial intelligence adoption accelerates in the banking sector, roles in customer service, risk management ... translates to roughly 4,000 job cuts, with AI expected to take ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs ... staffing cuts will hurt customer service. What’s more, the reduction ...

There are a few key traits that businesses can apply to their customer service to make it a better experience. The Bureau of Labor Statistics projects that job growth for customer service ...