As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Launch services on the Daulatdia-Paturia waterway—connecting Rajbari's Daulatdia and Manikganj's Paturia—resumed on Saturday at around 6:45am after being suspended for 46 hours due to inclement ...

Commuters share their relief about train service for NJ Transit resuming after tentative agreement on contract was reached with engineer's union with FOX 5 NY's Hayley Fixler. 33,623 people played ...

While about a third of people surveyed by CNET think that AI will lead to fewer job opportunities, a resume writing service can help you stand out from the rest of the crowd. We've assessed the ...

Metra Union Pacific West service was disrupted by the theft Tuesday. Trains resumed moving at about 6:45 a.m., Metra said.

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Angela D. Howze, a U.S. Army civilian human resource specialist at the 20th CBRNE Command, was recognized for her 35 years of Army and civil service during her widely attended retirement ceremony ...

The strike started on Friday, and service was halted for four days, affecting the hundreds of thousands of people who rely on the system. "I am so pleased that the union and NJ Transit reached an ...

Separately, another potential client has formally requested a sample of the material for their own independent assessment. Both requests were made as a result of HPQ and PyroGenesis’ recent ...