By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

With Thomas Mackenbrock, Global Deputy CEO, and Anish Mukker, CEO of Teleperformance in India, on how AI is redefining the ...

AI has become a practical and valuable tool for small businesses across industries, helping them innovate, streamline ...

Hours of dedicated training have helped these employees better frame probing questions without making targeted banking ...

This shift means that organizations can no longer afford to treat customer experience as an afterthought. Companies that ...

Many businesses struggle with slow and inconsistent checkout processes, which can frustrate customers and lead to missed opportunities.  These inefficiencies not only waste time but also impact ...

New Florida-based venture aims to modernize and franchise traditional trades like tailoring, shoe repair, and upholstery, to ...

It’s helping differently-abled people thrive at work, with support from one bank. Read more at straitstimes.com. Read more at ...

In today’s fast-paced digital world, staying ahead of the curve is essential for businesses to remain competitive, efficient, and customer-focused. Digital transformation goes beyond just integrating ...

Usman Javaid, chief products and marketing officer at Orange Business, the enterprises services division of the Orange Group, ...

Look at the ‘State of the CIO’ survey. Today most IT leaders are prioritizing time on security, operations, and modernizing infrastructure and applications. At the same time, they see their near-term ...

The open day will be held at the Radisson Blu Hotel on Al Kuleiah Street, with all candidates required to arrive by 9am ...