Customer service has always been the hallmark of the travel and tourism industry. And the new travel consumer has grown accustomed to a higher level of customer service due to the upsurge in ...

The Chamber for Tourism Industry Ghana has trained General Managers of Ghana’s 50 top hotels in Ghana as part of the customer service week. This year’s customer service week is on the theme ...

“They should have more customer service representatives on standby ... But as government travel restrictions and fears of the coronavirus pummeled the airline industry, most companies let ...

Jo Causon, CEO of The Institute of Customer Service, said: “Membership of the Institute will enable Hays Travel to benchmark against hundreds of organisations.” Hays Travel will have access to ...

Now featuring a new advanced module on ‘Inclusive Service’ that focuses on providing the highest standards of customer service ... and classification of all tourism services including hotels, tour ...

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry ... dynamic pricing, and customer service chatbots, AI’s influence ...