While Best Fares Now helps you find great deals, your booking may ultimately be managed by Expedia or other travel providers. Hence, contacting Expedia's customer service can sometimes be ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

How far have they taken AI in travel? The travel industry is leading in AI adoption, especially when it comes to customer service. Airlines, hotels and car rental companies use artificial ...

and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel experts say hosts' greed and lack of customer focus have tarnished Airbnb's ...