As headline after headline has made clear in recent months, generative AI is rapidly permeating nearly every element of life ...

Carey's new CEO Alex Mirza plans an AI and loyalty overhaul to modernize limo service amid ride-sharing pressure.

For years holidaymakers have been losing cash through a scam that targets customers who have made bookings on Booking.com.

Eric Weiman rented a car from Enterprise in Germany. He was later accused of damaging the car. When he disputed the charges, ...

We bring you the latest lounge and hospitality services openings from around the world in our newly launched Airport ...

Value for money is a big concern for customers buying insurance, helping to send overall trust scores down to a four year low ...

JetBlue has officially launched a new travel products booking platform. Dubbed Paisly, the new platform is a total ...

Trip.com (TCOM) is fundamentally strong, with robust growth, high profitability, and an attractive valuation, making it a ...

Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, manages all travel services in-house – from hotel contracting and marketing to customer care. The platform’s standout differentiator ...

Perth, Western Australia – Burswood Car Rentals has just launched a new plan to make travel easier for locals and visitors in ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Jo Causon is a leading authority on customer service and writes about the correlation between service excellence, business ...