The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... AI capabilities. Last week, Postmaster General ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

HNB Assurance celebrated Customer Service Week 2024 with a series of events that spanned from October 7th to 11th, celebrating the dedication and service of its customer-facing teams. This year’s ...

The jamboree firms displayed during customer service week did not align with the daily treatment of customers, writes ARINZE NWAFOR Stakeholders have expressed increasing frustration with the ...

As we celebrate Customer Service Week, it's essential to highlight what truly fuels successful customer relations-trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we ...

Access Bank (Ghana) Plc has marked Customer Service Week 2024 with a symbolic cake-cutting ceremony held simultaneously across all 56 branches nationwide. This event, under the theme ...

miLife Insurance has been commemorating its Customer Service Week with some teachers in Kumasi, reiterating the company’s commitment to transparency, fairness, and financial security. Chief ...

Customer experience in the U.S. has declined for the third year in a row, according to research firm Forrester, which analyzed 98,363 consumers’ perceptions of 223 brands across 13 sectors for ...

proudly marked International Customer Service Week 2023 with a series of events that resonated with this year’s theme, ‘Team Service’. This celebration, held annually, underscores DFCC Bank’s ...

Moni, a leading fintech company in Nigeria, has joined the world in celebrating the 2023 Customer Service Week under the theme, ‘Team Service’. The week-long celebration was dedicated to ...

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...