With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

"We are thrilled to bring back our customer appreciation event with even more deals and discounts to express thanks to our customers for giving Kroger a seat at their table." During the one-week ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... AI capabilities. Last week, Postmaster General ...

Happy March, quotes readers! It was a busy news week, so let’s get right into it. The shake-up in the federal government is being felt here in Illinois. Gov. JB Pritzker and other prominent ...

With the "holiday season freshly behind us, the exchange of gifts meant to show love and appreciation will quickly be replaced by truly unpleasant customer service ... best of The Week delivered ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

Here it is: The Tribune’s Quotes of the Week quiz for the week spanning Nov. 3 to 9. Missed last week? You can find it here or check out our past editions of Quotes of the Week. Trump commutes ...

Explore Explore Young Miko See latest videos, charts and news See latest videos, charts and news Here are the best ten quotes from the Puerto Rican rapper: ...