Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

When selecting a bank, customer service is a crucial factor to consider alongside interest rates and account features. Quality customer service can mean 24/7 app access, in-person support ...

Nextech3D.ai CEO Evan Gappelberg commented, "This enterprise customer ... glove service, ability to scale production, and large enterprise customers, Nextech3D.ai is emerging as a 3D AI e-commerce ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

DEAR MISS MANNERS: I work in a customer service role. I often have people ... I often have clients express gratitude without actually saying the words “thank you.” For example: “I appreciate ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Email, in-app messaging or even a good old-fashioned phone call can put you in touch with Hyatt customer service. Many or all of the products on this page are from partners who compensate us when ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...