Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

New Florida-based venture aims to modernize and franchise traditional trades like tailoring, shoe repair, and upholstery, to ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AI has become a practical and valuable tool for small businesses across industries, helping them innovate, streamline ...

The open day will be held at the Radisson Blu Hotel on Al Kuleiah Street, with all candidates required to arrive by 9am ...

Beyond Werner’s strong customer service experience, the company also offers an innovative suite of technology aimed at making the entire final mile process – including returns – more pleasant and ...

TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships ...

Nigerians residing in the United States seeking employment opportunities, can take advantage of free trainings on with ...

This guide walks you through everything you need to know about becoming a medical virtual assistant — what it involves, the ...

Microsoft HubSpot, and ServiceNow are among the companies turning to smaller, more targeted LLMs as they push further in ...

Tredence, a global leader in data science and AI solutions, today announces that it has been named a Leader in The Forrester Wave™: Customer Analytics Services, Q2 2025. Forrester identified, ...