Keyloop has launched its new Service Hub to help workshops manage internal and customer-facing stages in the aftersales ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

New Florida-based venture aims to modernize and franchise traditional trades like tailoring, shoe repair, and upholstery, to ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

American home improvement retailer Lowe's has introduced a new AI-powered tool designed to enhance customer service and ...

Beyond Werner’s strong customer service experience, the company also offers an innovative suite of technology aimed at making the entire final mile process – including returns – more pleasant and ...

AI has become a practical and valuable tool for small businesses across industries, helping them innovate, streamline ...