Customers are seeing 'tip creep' as requests for tips pop up in more places, a Morning Consult survey found.

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Bitcoin first showed up in 2008, thanks to someone (or maybe a group) known only as Satoshi Nakamoto – figuring out who that ...

Artificial Intelligence has come a long way, and marketers have strived to adapt to its rapid evolution. Now, with the rise ...

311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 can offer assistance in more than 180 ...

Trooper Rick Johnson/X Two separate drivers in Seattle were caught one day apart attempting to use dummies in order to drive in the carpool lane One of the dummies was dressed as a woman in a ...

The latest generation of AI agents are capable of taking action on behalf of people in a range of functions, including coding, customer service, legal services and booking an appointment with a ...

The New York City civil service exam schedule is open for May, and some jobs pay more than others. The application period for exams opened May 1. Exam applications currently open include ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

Despite these challenges, an HMRC spokesperson assured that additional staff were being allocated to handle the backlog, and that improvements to customer service were being implemented. Further ...

This wide-ranging list of 145 service business ideas is a neat resource to get started on a new way to earn income. Many, or all, of the products featured on this page are from our advertising ...