A 16 per cent growth in annual visitors, artificial snow and the 2030 Winter Olympics. Here’s why you should open a shop in ...

A survey of 19 airport hotel brands has revealed those at the top and bottom of the table when it comes to customer ...

From Hilton to Premier Inn, Marriott to Holiday Inn Express, which did readers and our secret inspectors prefer?

Despite a convenient location close to the terminals, many airport hotel brands failed to deliver good value for money and quality food and drink, Which? finds.

IHG integrated Genesys Cloud into its worldwide call centre operations. Genesys chief customer officer Scott Cravotta said: ...

Learn more about whether DoorDash, Inc. or Wynn Resorts, Limited is a better investment based on AAII's A+ Investor grades, ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

A recent Genesys study revealed that 56% of respondents rated Hospitality and Travel as having the best customer service. With so many brands vying for attention, standing out means getting the ...

With a track record of transforming customer experiences at leading tech companies, Sawhney will lead Otelier's efforts to ...

Tenerife attracts over six million visitors a year, and with daily flights taking just under five hours from Scotland it’s a ...

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

Airbnb has two major upgrades for travelers. Airbnb now has two upgrades to its website and app that will make its rentals ...