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Delhi High Court legal battle over restaurant service charges, CCPA vs restaurant associations, now under fresh appeal.

Although the guest left 'with a sour taste in the mouth' over service charge and a voucher, the four-star hotel clarified the ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Central Consumer Protection Authority (CCPA) takes suo moto cognizance against 5 Delhi Restaurants (Chaayos, Fiesta by ...

Self-driving technology has revolutionized the automotive industry, and there are parallels for what autonomous hotel ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

This strategic move is anticipated to add between 5%-10% additional revenue at the hotel level on a stable state basis.

Babak Taheri, Ph.D., published research looking at how the hospitality industry can use service design to market to an aging customer base.

The Delhi HC on Friday scheduled the hearing of appeals filed by leading restaurant and hotel associations for May 23. The ...

Situated in the Grade II-listed building of Manchester’s former stock exchange, Stock Exchange Hotel has been stayed at by ...