Telstra has rejected accusations from the Communications Workers Union that the rise of artificial intelligence has sparked plans to axe 550 jobs from the telco and Australians should prepare ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Concierge Services , Share, Competitive Landscape and Analysis By type, the transportation segment is projected to witness the highest CAGR ...

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

Financial institutions across the United States have grappled with compliance requirements under the Customer Identification ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

The Age of Continuous Connection New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... This realization ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...