The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

Financial institutions across the United States have grappled with compliance requirements under the Customer Identification ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The Age of Continuous Connection New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... This realization ...

KDDI maintained net debt of between 0.2 and 1.0 times EBITDA during the past 10 years with the company trending to the lower end of the range during the past three years. We think this ratio ...