Heather Garboden, Chief Customer Officer at one of the world's biggest carriers, American Airlines, recently sat down with the host of the Tell Me Why podcast, Ron DeFeo, to explain how this year AA ...

Thompson Hospitality Group's restaurant division, Thompson Restaurants, continues to expand its footprint and brand influence.

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Companies also dig deep into their customer service records to see how customers ... a company’s internal decision-makers. On January 1, 2023, the Virginia Consumer Data Protection Act (VCDPA ...

Firstsource Solutions Limited (NSE:FSL) (BSE:532809), a leading global provider of transformational solutions and services ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Woohoo! Our very own Regions Bank receives another high honor. Check it out. 👇 #Birminghamalabama #RegionsBank CM ...

Tax experts, IRS employees and former Treasury Department officials are all warning that the US government could lose hundreds of billions of dollars in revenue because of the Trump administration’s ...

The cost for an average residential customer is expected to go up $10.60 per month beginning with the July bill, according to ...

The Home Depot®, the world's largest home improvement retailer, today reported sales of $39.9 billion for the first quarter of fiscal 2025, an increase of 9.4% from the first quarter of fiscal 2024.

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...