HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

The ₹12,500 crore IPO of HDFC Bank’s subsidiary, HDB Financial Services, opened for public subscription today June 25, 2025.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Customers want immediate, secure and seamless experiences with financial transactions, just as they do with other digital ...

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

No one wants a blackout. Con Edison is asking its entire New York City customer base — all 3.6 million electric and 1.1 ...

Knowing your customers' views about your products or services is vital. Find out how to get customer feedback and use it for ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

BLS E-Services Ltd., a digital services and e-governance company, has announced a strategic acquisition aimed at expanding ...

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...