The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

The collateral-free digital loan limit has recently been raised from Tk 30,000 to Tk 50,000, offered by City Bank PLC through ...

The SM group’s retail and hotels units are seeking to boost sales by enhancing their customer experience strategies in ...

Its customer magazine featured interviews with ... Harry Nichols” and wanted to re-establish the brand as a “British icon and flagship destination.” But without the oysters and champagne ...

The SM Group has cemented its status as a regional powerhouse, amassing an impressive 42 award points at the prestigious Asia ...

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Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...