Today's shoppers expect a smooth, consistent experience no matter how they choose to interact with a retailer.

Now that Walmart expects its online division to turn a profit this year, it’s time for grocers to find their niche to hold ...

Stitch Fix operates in an increasingly crowded and competitive market. Click here to read more about SFIX stock and why it is ...

The right returns strategy for retailers is a powerful tool to boost loyalty, engage customers, and drive sales.

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting ...

When you’re in the charming Finger Lakes region, finding the perfect perfume can feel like a delightful treasure ...

When you shop through retailer links ... reach out to a company to complain, with customer satisfaction dropping each time. In the CR poll, an online chat was the second most popular way to ...

Square provides information on the ins and outs of what tariffs are, their potential impact on small businesses, and how to ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that ...

Specifically, social-oriented communication increases customer satisfaction ... Similar to Study 1, the respondents were asked to imagine shopping online for a pair of jeans from a fictitious brand ...