You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Please wait for the next available AI representative, your call is important to us.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...