The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

Riskified's AI fraud-detection tool has helped TickPick, an online marketplace, approve more orders and boost revenue.

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

How to contact The Denver Post and our staff by email or telephone, or on Twitter, for customer service, advertising, news tips and more.

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

ComEd is allocating $10 million to struggling customers in northern Illinois through its new Customer Relief Fund. Find out ...

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...