Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

The humble receipt can give brands new ways to tailor communications with their customers, as Longchamp is discovering.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Beneath the bustling streets of New York City, the subway system faces it share of challenges. But at the 86th Street station on the Q line, 71-year-old Rodney Smith stands out as a beacon of ...

Reaching a company's customer service can be very difficult, especially if the company does not list a phone number. Businesses are now warning customers about a new surge in fake customer service ...

The BC Lottery Corporation has welcomed its first all-Indigenous cohort of customer service associate (CSA) employees within ...

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

September can’t come fast enough for smartphone enthusiasts who want something completely different from the usual black ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...