Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

The humble receipt can give brands new ways to tailor communications with their customers, as Longchamp is discovering.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

VinFast, Vietnam’s electric vehicle giant, is entering the Indian market with its VF6 and VF7 SUVs, bolstering its presence ...

James Daley, managing director of consumer group Fairer Finance, which has rated will providers in new analysis, said: ...

SoFi reports that 2 in 3 Americans have 1-2 bank accounts, but many save $500 or less for emergencies; tech adoption in ...

WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

Adobe introduces AI tools GenStudio, LLM Optimizer and Agent Orchestrator to help businesses create content, boost visibility ...

September can’t come fast enough for smartphone enthusiasts who want something completely different from the usual black ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...