The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Benefits of AI for Support Teams. Increased Efficiency. Picture your support team as a well-oiled machine, humming along and tackling customer inquiries with the precision of a synchronized ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

In an effort to improve customer service, last year, the company appointed Charlie Herrin as senior vice president of customer experience. In the press release on the new hire, Comcast’s Neil ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Customer support personnel depend on proper planning and policy initiatives to effectively support the various aspects of business related to customer service goals and guidelines. Representing ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.