Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

It also requires customer service standards and customer experience systems. The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

In reviewing all the information their firm has collected about the prospective customer ... was Acme’s customer relationship ...

Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

Hackers gained access to private customer information through its customer support management system. In a site-wide announcement, Okta Chief Security Officer David Bradbury revealed that hackers ...

Okta disclosed a data breach Friday for its support case management system, through which an attacker ... provided the attackers with access to Okta customer data. While initially thought that ...

Importantly, it has clarified that the compromised support management system is distinct from its ... a company that Okta utilised for customer service. Okta shares fell by more than 11% after ...