Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The first of several new partners in APAC, Magna Systems will play a key role in both supporting Kaltura customers with new ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

If you’ve got a small and straightforward fleet, for instance, then real-time tracking and route optimization help you keep ...

AI’s impact in Africa spans far beyond healthcare, reaching into agriculture, education, finance, and transportation. AI ...

Made4net, a leading provider of Warehouse Management Systems (WMS) and end-to-end supply chain execution solutions, today ...

The financial world is on the brink of a new era marked by greater efficiency, innovation and customer-centric services.

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, ...