ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations ...

Digital shoppers skim, swipe, and decide in seconds, so an agile customer communication platform baked right into the product ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...

However, call center system costs ... in employee training, management would need to hire more people to handle the same tasks. 4. Eliminate duplicate tickets. Ticket duplication is a common issue in ...

Advanced Distribution Management Systems (ADMS) and Distributed Energy Resource Management Systems (DERMS) are crucial grid ...

With commitment to excellence and customer satisfaction, Stark Tech started in Buffalo, New York, as a building controls and ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

We expect ANZ Bank to grow group loans at 4% per year, similar to our expectation for the banking system as ANZ Bank regains momentum in the home loan market. Net interest margins average around 1.65% ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

Agencies have a significant blind spot: a narrow focus on external users, with insufficient attention paid to the internal ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...