Business Process Management (BPM) is used in this article to explain the implementation of a know your customer process in the cloud servers.This assists in the identification of individuals working ...

APS Environmental is expanding its dumpster rental services into East Sacramento to meet the rising demand for efficient ...

Explore the benefits of field service management technology for utilities. Enhance efficiency and safety in critical ...

Based on the analysis of university's customers, this paper applies System Dynamics (SD) to model the relationships among critical successful factors of university's Customer Relationship Management ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

IAEA Launches Management System Advisory Service to Support the Introduction of Nuclear Power, Conducts First Mission to Saudi Arabia If you would like to learn more about the IAEA’s work, sign up for ...

Customer relationship management (CRM) news, analysis, trends, information, and how-to guides from MarTech, the publication of record for marketing technologists.

How Modern Tools Empower Field Service Teams to Work Smarter The landscape of field service management is transforming rapidly as customer expectations evolve and operational challenges intensify.