APS Environmental is expanding its dumpster rental services into East Sacramento to meet the rising demand for efficient ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Explore the benefits of field service management technology for utilities. Enhance efficiency and safety in critical ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

MeitY has released a Business Requirement Document for Consent Management Systems to follow under the DPDP Act for data processing.

By combining industry-leading AI capabilities from both companies, NICE and ServiceNow are bringing together real-time customer service automation and enterprise workflow management to eliminate ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

ServiceNow entered the customer service and support market in 2016 to address a critical gap in traditional CRM systems, which mostly focused on capturing customer requests through omnichannel ...

Key performance indicators (KPIs) are defined metrics that allow a company’s management to compare performance against a set of targets, objectives, or industry peers.

Discover how a CRM can enhance business relationships. Learn about the benefits of CRM and start optimizing your customer management today.