Customers may be more demanding, but there is a good reason. Good communication and customer service skills are lacking in so many businesses today. Customers are frustrated and seeking out places ...

That’s the power of good customer service and illustrates the importance of having excellent customer service skills ... needs to include the three C’s: Communication, consistency and caring.

Few skills impact the customer service process more than communication. Great customer service typically results from effective listening, followed by articulate and clear verbal messages ...

Working in the customer service department involves several ... Thus, they also need good written communication skills to capture customers' problems in precise words. They also need to provide ...

It can also include problem-solving abilities, empathy for others and a willingness to work together toward the common good. Strong people skills in the communications arena include the ability to ...

In the workplace, savvy employees understand how to use their communication skills to get things done. Whether it’s through public speaking, writing or nonverbal cues, good communication can ...

Communication breaks down and is followed by all kinds of issues. Good listening skills can lead to better customer relations, increased customer satisfaction, greater productivity and fewer mistakes.

Of all the skills you need to be successful as a manager, effective communication is perhaps the most important–and often the hardest to improve. This is because communication isn’t a single ...

I agree that all government officials, whether elected, appointed, or serving in the civil service, “live or die” by our communications skills ... If we are to be effective, therefore ...