When we think of communication skills, we often focus on speaking and presenting and overlook one of the most essential aspects: listening.

People often ask Brodsky whether or not they should use emoji in professional communications. “Research shows that the effects of emojis are mixed,” he says. “But a core finding from the research is ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

With evolving privacy laws and growing consumer demands, collecting and using data responsibly is more critical than ever.

Bishop David Abioye, the retired first vice-president of Winners Chapel, has set the internet buzzing with his recent Facebook post The preacher shared delightful pictures from his special anointing ...

was taken to the Motor Vehicle Disputes Tribunal last year after he pocketed a $15,000 refund owed to a customer and then sent them photos of excrement when they complained. This week, two further ...

The business of helping to facilitate customer communications is getting to be a profitable one for Twilio Inc. — by one notable metric. Twilio TWLO just put new numbers behind its progress ...

It also focuses on effective communication with clients and their families ... and ensure compliance with financial policies and procedures. It also includes skills in handling customer payments, ...

while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...