You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

The programme is redefining leadership development through empathy. It’s about placing leadership in the customers’ shoes and viewing the service from their perspective. e& UAE has launched “Beyond ...

Every person and business has a breaking point. A moment when the pressures become unbearable, the challenges insurmountable.

AI and automation are here to stay, and they’re reshaping retail as we know it. But no matter how intelligent the machines ...

When Jetstar Asia announced it would cease operations from 31 July 2025, the message to customers was clear, formal, and immediate. But for many, it was also the first time they had heard of the ...

In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment demand rises. That self-scaling backbone keeps performance steady and quickly ...

If you’re an SMB serious about sustainable growth, invest in CX. It will earn you more than any promotion ever could ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations ...

Dubai’s announcement to fully transition airport operations to Al Maktoum International Airport (DWC) over the next decade ...