What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering radically personal customer experiences.

Agentic AI will handle most customer service interactions with tech vendors in the next three years, according to Cisco ...

If you’re an SMB serious about sustainable growth, invest in CX. It will earn you more than any promotion ever could ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Nagarajan is a tech leader with 15+ years’ experience in full-stack development, AI, and network visualization. He has driven ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

As machines learn to mimic emotion and algorithms tailor every experience, where do we draw the line between simulated care ...

Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations ...

Dubai’s announcement to fully transition airport operations to Al Maktoum International Airport (DWC) over the next decade ...