The Police Minister hopes someone will be held accountable for “worst deal in government history”, which is costing taxpayers of $500k a month, while a CCC investigation is under way.

Frustrated by what they see as high costs and low ridership, Seminole County officials plan to cut most Lynx bus routes and launch a micro-transit service that dispatches small vans to homes and ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

Online portals are not an option for her 83-year-old sister, however, who can only manage phone calls and in-person customer service. “For most of her business, even banking, she calls people.

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

In a bold move to enhance customer experience, Booths, a UK-based supermarket chain, has removed self-service checkout machines from all but two of its stores. This decision, implemented in November ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.