What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Kemtek’s new National Service Executive, Gnesen Naidoo, discusses his approach to leadership in business – and how it relates to improving customer ... to ensure that excellence is maintained ...

We have gathered up some meaningful quotes about the military and patriotism, put together some well-wishes that you can write on a card to thank someone you know for their service in the ... It is ...

Every quarter during earnings season it can be useful to see which companies have improved their profit margins while also increasing their revenue. With U.S. economic growth turning negative ...

The Roads and Transport Authority achieved the highest customer trust score for the second consecutive year. H.H. Sheikh Hamdan hailed the beginning of a new phase of public service excellence ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

As the next President and CEO, he will be responsible for overseeing all aspects of the company’s business, including operational excellence, customer service, talent and growth. He will focus ...

has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group. The annual awards recognize companies transforming customer service ...