News received a flood of phone calls from seniors living at the Fortitude at Delta Towers apartments in Northeast D.C. - all of them voiced concerns about the ...

Discover how ServiceNow is using agentic AI to boost productivity and support deskless workers, offering smarter scheduling ...

But in an email statement, Assistant DHS Secretary Tricia McLaughlin said the troops would help carry out the “President’s mandate from the American people to arrest and deport criminal illegal aliens ...

In view of the rising tensions and hostilities in Jammu and Kashmir after Operation Sindoor was launched, the Tamil Nadu government has opened a help desk in the Tamil Nadu House in New Delhi to ...

This 35.8% CAGR reflects the impact of AI-powered help desk solutions across industries. Companies implementing these intelligent platforms are seeing dramatic improvements, resolving tickets 52% ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s ...

A Luna Moth operator answers the call, impersonating IT staff, and convinces the victim to install remote monitoring & management (RMM) software from fake IT help desk sites that gives the ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s network. The ...

Now the NCSC, the government agency responsible for cyber security, has issued guidance to organisations, external urging them to review their IT help desk "password reset processes" to reduce ...