If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A new study found that more passengers are holding airlines accountable for ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

Skype, a trusted online service with millions of users per month ... communications offerings so we can more easily adapt to customer needs, we will be retiring Skype in May 2025 to focus on ...

In the construction industry, how well does your team do in the realm of customer service? Sure, you take them to lunch, maybe even have nice seats at a ballpark — but please don’t confuse marketing ...

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Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...