Entry-level workers are often placed into IT help desk positions. The thinking is that they can take frontline calls from users, like how to reset a password, so more experienced and valuable IT ...

Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

To serve MATC’s 37,000 full- and part-time students, the help desk uses Cisco’s Unified Communications Manager with integrated IP voice, messaging, video and mobile capabilities. MATC is migrating its ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...