“When there are not as many help-desk tickets, your Tier 2 and Tier 3 people can work on new applications and services.” For the IT staff at the University of Hawaii, improving customer service has ...

At the newly established help desk, people who need assistance can find a staff member, sit down with them and figure out what they need. Every person helped off the street and into housing or ...

He has worked at the housing help desk for nearly four years. “You get that face-to-face, immediately being able to help people in the moment, and I love that,” Smith said. St. Vincent’s ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams. With bi-directional ...