By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Its help desk became a model for school districts around the country. BHS students create instructional videos and offer hardware support, connecting tablets to the school network and doing basic ...

Five Star has innovated the K-12 Tier 1 support model and couldn't be prouder of the service Virtual Help Desk provides. "I am incredibly proud of the impact the Five Star Virtual Help Desk has ...

May I request a specific loaner? The Help Desk will do their best to maintain a stock of Apple, Dell, and Chromebook loaners, but sometimes, due to high volume, a specific manufacturer or model might ...

A dialogue was held on Tuesday to discuss the structure for establishing a special Help Desk to enhance the legal protection ...