Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

Ohio lawmakers are advancing legislation that could ban police ticket quotas. One passed the House, the other passed the Senate, with both gaining unanimous support. Either bill would have to clear ...

Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to ...

For example, it can be useful to have self-guided resources on your website that allow users to troubleshoot problems on their own before they submit help-desk tickets. After users exhaust their ...

Ravenna’s software allows employees to submit support tickets directly within Slack ... at other startups building software for help desk support. But he said Ravenna stood out with its deep ...

After that, you can get four more Blossomdance Tickets via your limited bounties. To check out and collect the rewards from your daily limited bounties, you will need to talk to the Support Desk ...

JS Help Desk is a professional, simple, easy to use and complete customer support system. JS Help Desk comes packed with lot features than most of the expensive(and complex) support ticket system on ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

The clock never stops at the U.S. Coast Guard, and neither do the agency’s technical support needs. “If a help desk ticket isn’t resolved by 5 p.m., when one technician goes home for the day, we need ...