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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Providing consumers added value is important since doing so may boost your brand’s reputation, profits, and long-term success ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find ...

Slimjaro Pro is a plant-based weight loss supplement gaining attention for its metabolism-boosting and appetite-suppressing ...